About Us
Mark Your Calendar!
Next LEP Task Force Meeting - May 6, 2-4p.m.

New JCAHO Standards to Improve Communication Webinar - April 16, 12:30-1:45p.m.

Language Access and the Law Webinar - April 21, 1-2:30p.m.

Click here to see the Joint Commission's  Hospitals, Language and Culture project update.


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 Limited English Proficiency (LEP) Task Force
This committee is comprised of members dedicated to better serving their patients who speak little or no English. The task force provides a forum to share best practices, challenges and industry/educational resources. Members continue to search for collaborative opportunities to improve services to their LEP population while controlling related facility costs.

Member Task Force Participants:
Health Alliance, Mercy Health Partners,  TriHealth, Cincinnati Children's Hospital, The Christ Hospital, St. Elizabeth Healthcare, Shriners Burns Hospital.


Maurie Hanauer, Council Staff
Amy Ewing, Council Staff

 Recent Activities/Accomplishments
Recent Activities/Accomplishments:
  • Conducted all-day strategic planning retreat, bringing together state/national policy experts to educate members regarding compliance issues and ways to recover costs. Also included a member sharing best-practice segment and discussions with Pacific Interpreters (PI), the exclusive phone-based interpreter contract vendor.
  • Facilitated local forum to provide input to state's LEP Medicaid reimbursement project.
  • Increased hospital participation on Pacific Interpreters contract three-fold. PI now handles over 2100 patient calls per quarter.
  • Conducted thorough market evaluation of onsite interpreter/document translation companies. Through bid process, awarded the first hospital-collaborative contract in this area. Outcomes included enhanced patient safety through improved 'standards criteria' for contract interpreters, discounted rates and special services including patient appointment reminder calls free of charge and a new flat rate for labor and delivery services.
  • Distributed LEP signage template via e-mail for easy access for members. Members can use this template within their facility printing process or with new signage vendor.

 LEP Resources